Terms, Conditions & Privacy Policy

Guarantee

Liberate Nutrition Ltd stands behind our products and our customers and guarantees your satisfaction with every order.

Products

Liberate Nutrition Ltd promises to deliver high-quality products, in good condition direct to your door. If, for any reason, your product is not satisfactory, we will gladly replace it or refund your money (excluding delivery charges). Simply return your merchandise with the original paperwork and packaging within 7 days of receiving your order. We promise to process your request in a timely manner. Products MUST be unopened and in their original packaging with cellophane intact for a full refund.

Customer Service

We are committed to making our customers happy. If you have any questions or concerns regarding our products or services, please contact Liberate Nutrition Ltd on Tel: (00) (44) (0) 1282 698 698. We will respond to or acknowledge your inquiry within one business day.

Privacy

At Liberate Nutrition Ltd, we are committed to protecting your privacy. We don’t sell trade or rent your personal information to other companies. We use the information we collect about you to process orders and to provide a more personalized experience. Liberate Nutrition Ltd will not collect any personal information about you except when you specifically and knowingly provide such information.

When you order, we request your name, email address, mailing address, telephone number, credit card number and expiration date. This allows us to process and fulfill your order and to notify you of your order status.

We may also use the information we collect to notify you about important changes at Liberate Nutrition Ltd and special offers we think you will find valuable. By using our Web site, you consent to the collection and use of this information. If we decide to change our privacy policy, we will post the changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it. If you are under 18 years of age, you must have your parent or guardian's permission to order.

Security

Every time you shop with Liberate Nutrition Ltd, you are backed by our security guarantee rest assured that when shopping you are shopping on our secure server, which encrypts all of your personal information, including name, address, and credit card number. All credit card transactions made to Kettlebell Seminars Ltd are protected using industry standard SSL Security.

Calls

Calls may be recorded for training and development purposes.

Delivery & Charges

We aim to have all orders placed before 2pm dispatched the same day. All orders must be signed for on delivery where requested.

  • Postage is FREE on all UK Mainland orders
  • ALL ADVERTISED PRICES INCLUDE VAT (where applicable) and DELIVERY to UK Mainland*
  • Product may differ slightly from illustration.

*Delivery exceptions Include: Scottish Highlands includes postcodes: AB30-38, AB44-56, FK17-99, G83, IV1-28, IV30-39, IV52-54, IV63, KW1-14, PA21-33, PA34-40, PH18-26, PH30, PH31-41, PH49-50. Scottish Islands includes postcodes: HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1 - 3. Also, Ireland, Northern Ireland, Isle of Man, Isle of Wight and Europe.

However, we can deliver to these postcodes/areas for an extra fee - please contact us for prices on E-mail: This email address is being protected from spambots. You need JavaScript enabled to view it. or call Tel: (00) (44) (0) 1282 698 698.

We can also deliver Internationally World Wide - please contact us for prices via E-mail: This email address is being protected from spambots. You need JavaScript enabled to view it. or call Tel: (00) (44) (0) 1282 698 698.

Note: Delivery times may increase around holidays and peak shipping seasons. If you have alternative delivery requirements, please contact Liberate Nutrition Ltd. All deliveries are made Monday to Friday between 8am and 6pm. unfortunately our carriers are unable to give specific times. Liberate Nutrition Ltd will not be held responsible for any delays/damages due to third party carriers, nor can we entertain any claims for compensation where the carrier fails to deliver at an agreed time. Any claims for damages to property caused by any third party carrier must be taken up direct with the carrier. Please provide any further details or information that you think might be useful in making delivery easier.

Order Cancellation/Refused Deliveries

You may cancel your order for a full refund prior to your order being shipped or ordered from the manufacturer, though if any costs have been incurred they will be deducted from monies received. If you cancel your order after it has been shipped, you are responsible for any and all freight charges incurred by Liberate nutrition Ltd. Any unpaid freight charges will be deducted from your refund. If you refuse to accept delivery of your order for any other reason than the product being damaged in transit, you are liable for all outward and return freight charges incurred by your refusal. If it is found that any of the larger products upon delivery 'will not fit' through any doors/stairwells and the product is subsequently returned/refused, you are responsible for all outward and return carriage costs and a 15% re-stocking fee is applicable.

Restricted Access

Although our carriers are equipped with detailed road maps of every area of the UK mainland, is there any further information that would make your home easier to locate?

Liberate Nutrition Ltd will not accept any claims for compensation arising from non/failed/refused delivery of any item where the carriers or Liberate Nutrition Ltd were not made aware of any points regarding access restrictions. In the event that the item is refused/cancelled due to these restrictions, the customer is liable for all carriage charges and a 15% re-stocking fee will be applied. We would therefore recommend that you ensure the product will fit and can be transported to its ground floor point of installation easily.

Exchanges or Returns

KEEP ALL THE PACKAGING. YOU MUST RE-PACK ALL ITEMS IN THE ORIGINAL PACKAGING FOR RETURN TO LIBERATE NUTRITION LTD. WE CANNOT ACCEPT ANY ITEMS FOR RETURN THAT ARE NOT IN THEIR ORIGINAL PACKAGING UNLESS DEEMED TO BE FAULTY BY US.

Items must be returned within 7 days.

If an item is faulty, a full replacement will be sent free of charge. Shipping and handling charges on returns are the responsibility of the customer and are not refundable.

Contact Us:

Liberate nutrition Ltd is dedicated to offering a first class service. If you are not happy with any of our products or services then please call Tel: (00) (44) (0) 1282 698 698 or email: This email address is being protected from spambots. You need JavaScript enabled to view it..

Alternatively you can write to us at: Liberate Nutrition Ltd, Suite 1, Kenyon Business Centre, Kenyon Rd, Nelson, Lancs, BB9 5SP

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